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Monday, October 21, 2013

Can Any Good Thing Come out of Detroit?

How often do you hear a good word about Detroit? When I posted on FB that I was in the Detroit airport, one friend asked whether I was being punished for something. No, I was only on the way home from parents' weekend at Hillsdale College, and I'd actually been thinking how pleasant most of the workers in and around the airport had been. I wondered whether there was a campaign on to make people think better of Detroit. They did make some points with me. 
When I arrived on Friday, my rental car wasn't ready, though I had reserved one and paid in advance. I'd asked for GPS, and the only right-size vehicle in the place had none. I waited. (Without GPS, I'd still be circling the airport today.) I waited over an hour. And with me waited the adorable customer service girl, who continually apologized and sympathized. She was so sweet, I started to feel sorry for her!
When I returned the car, the young lady who checked it in introduced herself, smiled, asked whether I'd had any problems, and looked me in the eye. Nice. The shuttle driver was pleasant and polite. Served as a tonic to my exhausted being. 
Utter spaciness made me forget to pull the CPAP breathing machine out of my duffel before pushing my gear through the X-ray tunnel. They pulled it. Ahead of me, the TSA agent in charge of suspicious bundles dealt with a young man who inexplicably didn't know that they won't let you carry full tubes of shampoo and stuff onboard. He had three or four large tubes of grooming potions in his bag. The agent told him, "You can go take a shower, or you can check the bag." Her good humor made me smile. She maintained that attitude as she pulled my CPAP out, swabbed it for danger and carried it and the duffel back to have it scanned again. Kindness to dopey travelers, for the win. 
Everyone I dealt with was polite and humane, but the topper may have been the woman swabbing the restroom near my gate. I said to her, "What a job, eh, like housework all day long." 
She grinned back at me and said "Somebody's got to do it." Then she told me how important it was to her to make sure that guests had a pleasant experience. "Nobody likes a dirty bathroom."
I thanked her for taking such good care of the place. She said, "You're welcome, and you have a God-blessed day."
"You too," said I. And I think we both did.

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